Our return policy is simple and customer-friendly. We offer a 30-day return window from the date of purchase, and we accept returns as long as they are in their original condition with the cellophan wrap intact.

Initiating a return is easy. Simply use the free return label that accompanies each order and drop your package at a DHL Express station. You can use their store locator to find suitable stores: https://locator.dhl.com

Unfortunately, we can not offer exchanges on our products, only refunds.

We provide free return shipping for all orders. You will receive a pre-paid return shipping label in your package.

We aim to process returns as quickly as possible. Once we receive your returned item, it usually takes a few days to inspect the item and process your refund. You will receive an email confirmation once your return has been processed.

We apologize for any inconvenience caused by a faulty or damaged item. Please contact our customer support team as soon as possible, providing details of the issue and your order number. We usually document every order and its quality, so manufacturing issues are unlikely. But we will work with you to resolve the problem as quickly as possible.